Choice Wholesales Return & Refund Policy

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1. Introduction

At Choice Wholesales, we stand behind every product we ship. This policy ensures swift, transparent resolutions for authorized wholesale partners. By ordering from SupplementSprint.com, you agree to these terms.

2. Return Eligibility

Accepted Returns

  • Damaged/Defective Goods: Items arriving with manufacturing flaws, broken seals, or shipping damage (report within 48 hours).
  • Incorrect Shipments: Wrong items, quantities, or SKUs shipped by our team (report within 7 days).
  • Unopened & Resalable: Products in original packaging with intact seals (within 30 days of invoice date).

Non-Returnable Items

  • Opened, used, or partially consumed products.
  • Perishables (e.g., probiotics, liquid formulas).
  • Custom/seasonal orders (clearly marked "NON-RETURNABLE").

3. Return Process

Follow these four simple steps to initiate a return:

Notify Us

Email returns@choicewholesales.com within 30 days with:
• Invoice/P.O. number
• Product SKU(s) & quantity
• Photos/video of issue

Get RMA#

We'll issue a Return Authorization Number (RMA) within 24 business hours.

Ship Back

Send goods to our warehouse (address in RMA email) using a trackable carrier.

Refund/Replace

Choose:
• Refund: Full credit to original payment method
• Replacement: Priority-shipped at no cost
• Account Credit: Instant credit + 5% bonus

4. Timelines

Scenario Action Required Resolution Timeframe
Damaged/Incorrect Shipment Report within 48 hours Replacement shipped in 24h
Unopened Returns Request RMA within 30 days Refund/Credit in 3-5 days
Defective Batch Anytime (with proof) Immediate investigation

5. Shipping Costs

Our Fault (Damage/Error)

Free return shipping + replacement

Your Decision (Unopened Return)

Return shipping paid by your business

Restocking Fee

0% for compliant returns

6. Refund Methods

Credit Card/PayPal

Refunded to source (3-5 business days)

Wire Transfer

Refunded minus bank fees

Account Credit

Instant (with 5% goodwill bonus)

7. Quality Assurance

Every batch is:

Lab-Tested

COAs available on request

Controlled Storage

Stored in climate-controlled warehouses (65-77°F)

Compliance

FDA/GMP-compliant manufacturing

8. Exceptions & Disputes

Shortages

Report via signed delivery slip within 3 days.

Disputes

Escalate to compliance@choicewholesales.com for arbitration.

Fraud Prevention

Returns >15% of annual volume may require audit.

9. Contact Us

For questions or to initiate a return, please contact our team:

Customer Support

Mail: Choice Wholesales, 2887 E La Palma Ave Anaheim, CA 92806